This Privacy Policy describes how RingBack Co. collects, uses, and protects information in connection with its services, including its missed-call textback and text messaging services for local businesses.
When you call or text a phone number powered by RingBack Co., we collect your phone number, the content of your text messages, and basic call and message details (such as the date, time, and the business you contacted). If you share details about the service you are requesting — for example your city, the type of job, and how soon you need it — we collect those details as well.
RingBack Co. also operates internal automation that connects, with the owner's authorization, to the owner's own Google Sheets and Gmail accounts to log leads and send the owner notifications. It does not access any other person's Google account or data.
Data from calls and texts is used only to operate the services described above: to reply to your messages, to pass your service request to the business you contacted, to log leads, and to send notifications. No call or text data is used for advertising. Information collected through our website form is used as described under "Website form" below.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No data is sold, rented, or shared with third parties except as needed to deliver the messaging service itself (for example, through our messaging provider) or as required by law.
If you request our free AI Visibility Checklist through the form on our website, we collect the business name, trade, city, and email address you enter — and your name too, if you choose to give it. The form is run by Tally, our form provider. We use this information to show you the checklist, and to follow up occasionally by email about RingBack Co. services, including our free audit offer. You can unsubscribe from those emails at any time using the link in any email or by contacting us at getringbackco@gmail.com. Information from the website form is never used for text messaging.
If you text a RingBack Co. powered number, or receive a text reply after calling one, you are opting in to receive conversational text messages about your service request. Message frequency varies based on your conversation. You can opt out at any time by replying STOP, and get help by replying HELP. Your SMS opt-in data and consent records are kept only to operate the service and to honor opt-out requests.
Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for any purpose, except with our messaging provider and aggregators as necessary to deliver the messaging service. Mobile phone numbers are never sold, rented, or shared for marketing.
If you receive a text after calling a participating business, that business's voicemail greeting discloses the textback before any text is sent, and the first text identifies the business and offers STOP to opt out. How opt-in works for both texting paths is documented at https://sanacalligurl247-bit.github.io/optin.html
The use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Lead logs are kept in the owner's own Google account and in our messaging provider's records. Access is protected by account credentials and access controls. We keep information only as long as needed to operate the service and meet legal requirements.
Questions about this policy: getringbackco@gmail.com